Your Privacy Is Important to Us
Transparency and trust are at the heart of our data practices and policies.
Introduction to Our Privacy Policy
At ciraviontela, we are committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website and use our services. Please read this policy to understand your rights and our responsibilities.
By accessing or using our website, you consent to the practices described in this Privacy Policy. We encourage you to review this page periodically for the latest updates regarding the security and handling of your information. Our procedures aim to comply with the Australian Privacy Principles.
How We Collect Your Data
We collect information to improve our website, personalise your experience, and provide relevant services. Data is gathered directly from you or automatically via your device during site visits.
Data You Provide Directly
- • Contact details such as your name and email address
- • Information submitted through forms or customer support
- • Feedback, comments, or reviews you share with us
- • Purchase information required for orders and billing
- • Details from subscription or notification sign-ups
Data Collected Automatically
- • Device type and operating system for site access
- • IP address and browser information
- • Pages viewed and session activity details
- • Referring sources that led you to our website
- • Cookies and similar technology tracking usage
How We Use Your Information
Collected data helps us enhance our services, communicate with you, and understand site usage. Each use is guided by principles of necessity and transparency.
- • Responding to your inquiries and feedback
- • Fulfilling orders placed via our website
- • Personalising your browsing experience
- • Conducting security and fraud checks
- • Improving website features and functionality
- • Sending service-related notifications
- • Complying with regulatory obligations
Our Commitment: We take the security and privacy of your personal information seriously. Our approach is built on transparency, regulatory compliance, and your right to control your data. Please contact us with any questions or concerns.
Sharing Your Data With Others
We share your information only when necessary for providing requested services or when required by law. Data is not sold to third parties for marketing purposes.
Trusted Service Providers
Select third-party partners support our website operations, such as payment processing and hosting. They process information according to contractual obligations and privacy safeguards.
Legal Obligations and Requests
Your information may be disclosed to comply with legal requirements or respond to lawful requests.
Anonymous Analytics and Statistics
Aggregated site traffic data is analysed without identifying individual users.
Your Rights and Choices
You have rights regarding access, correction, and deletion of your personal data. Contact us to exercise these rights or to request more information about your data.
- • Right to request the personal data we hold
- • Right to correct inaccurate information
- • Right to request erasure of your data
- • Right to receive data in a portable format
- • Right to object to certain processing uses
- • Right to restrict processing activities
To exercise your rights or for privacy-related queries, reach out using the details in our contact section. We review all requests within statutory periods.
How We Protect Your Data
We use appropriate technical and organisational security measures to safeguard your personal information against unauthorised access, alteration, or misuse.
Technical Security Measures
- • Encryption of data during transmission and storage
- • Regular security updates and software patches
- • Ongoing monitoring for security threats
- • Access controls on internal systems
Organisational Safeguards
- • Staff privacy training and awareness
- • Data access limited by role and necessity
- • Clear incident response procedures
- • Regular audits for compliance
Data Retention and Storage
We retain your data only as long as needed for service delivery, regulatory compliance, and legitimate business purposes. Specific retention times vary based on data category.
- • Account details kept for active periods
- • Site usage retained for optimisation
- • Messages stored for support records
- • Billing info kept for statutory terms
- • Consent data retained as required
After retention periods, your information is securely deleted.
International Data Transfers
Where permitted, your information may be stored or processed in countries outside Australia with appropriate data protection safeguards.
- • Contracts requiring lawful data handling
- • Assessment of third-party data security practices
- • Use of reputable cloud hosting providers
- • Compliance with Australian Privacy Law
Cookies and Similar Technologies
Cookies help us improve user experience, track site usage, and remember your preferences. You may manage settings via your browser.
Types of Cookies We Use
- • Enable core site functionality and security
- • Gather anonymous usage and traffic data
- • Store user preferences and settings
- • Support site features and services
Adjust your browser settings to accept or reject cookies.
Updates to This Privacy Policy
We may revise this policy to reflect legal requirements or service changes. Updates become effective once posted on this page.
- • Site notice announcing policy updates
- • Email notification if substantially changed
- • Change log at the end of this policy
- • Review date listed at the top of this page
Continued use after changes implies acceptance.
How to Contact Us
For privacy questions or concerns, our team is ready to assist you.
ciraviontela
Suite 903 / 241 Adelaide Street, Brisbane, QLD 4000 Australia
Phone: +61 7 7635 6409
Email: content@ciraviontela.com
Last revised on October 29, 2025
Effective starting October 30, 2025